Frequently Asked Questions.


1. How to join the Sacco?

Fill the member application form here, attach your passport photo, copy of both sides of the ID. Pay the registration fee of 1000 /= via our PayBill number 821945 and input the reference code in the form before submitting it.

2. Who is eligible to join Ukombozi Sacco ?

The Sacco is open to any individual above 18 years and of sound mind.

3. What is the difference between Shares, Deposits and Savings?


  • The amount representing a member’s portion in the equity of the society as a co-owner.
  • No member other than a Cooperative Society shall hold more than one-fifth (1/5) of the total shares.
  • Shares are not used to determine the eligibility of a borrower or a guarantor.
  • Shares are not withdrawable but are transferable.


  • Every member must make regular deposits towards deposits in accordance with Savings and loan policies.
  • These deposits may be used to determine the eligibility of a borrower or a guarantor.


  • In addition to shares and deposits, a member may invest in a saving account. The Sacco provides the following savings products
    • Christmas Savings.
    • Jenga Junior Saving.

5. What are the responsibilities of a Ukombozi cooperative society member?

Some of your responsibilities as a member are:

  • Attending members’ education days.
  • Adhering to your society’s by-laws.
  • Liability for the debts incurred as a member and/ after ceasing to be a member.
  • Encouraging potential members to join your society.
  • Attending AGM.

6. What are the duties of the Ukombozi management committee?

The management committee is the governing authority of a SACCO and is subject to any directives of a general meeting. Among other responsibilities, the committee has a duty to:

  • Adhere to the Cooperative Societies Act, Rules and By-laws, and prudent business practices in all its activities and undertakings
  • Determine the interest rates on loans, subject to the society’s by-laws
  • Ensure the keeping of true and accurate records of account
  • Recommend to the annual general meeting, the dividend rate to be paid on shares, and the interest and refund payable to borrowers
  • Authorize investments by the society

7. Am I eligible to be a member of Ukombozi cooperative if I reside and work outside the country?

Yes, you are eligible as long as you fulfill the requirements listed for membership. The application can be done through our Online Membership application access your account through the virtual services.

8. What are some of the rights of Ukombozi cooperative society members?

As a member of Ukombozi cooperative society, you are entitled to a number of rights, including the right to:

  • Attend general meetings and vote
  • Get a share of surplus income at the end of each year
  • Inspect your society’s books of account
  • Apply for loans, in the case of SACCOs
  • Approve, reject or defer budget
  • Participate in amending the society’s by-laws
  • Fix borrowing powers of the society

9. How does one make payments to a particular Savings account?

In the account number section, the member number or ID number must be succeeded by the symbol # then shortcode to the relevant account i.e.(XXXXXXX#DP)/ (XXXXXX#DP) To view more shortcodes kindly click here…

10. What does one need to withdraw from the Sacco?

Visit any of our offices nearest to you, and fill a withdrawal form, attach a copy of your ID.

11. Can you join Ukombozi cooperative if you are unemployed or self-employed?

Yes, you can join a co-operative as long as your income allows you to save regularly employed or self-employed.

12. How does one access their account details online?

The member portal is available to all members. They only need to signup and login, see the procedure here

13. How can Ukombozi benefit individual members?

Individual members can benefit from Ukombozi through loans to finance developments, outright purchase of Land among other benefits.

14. Is it possible to lose your Ukombozi Cooperative Society membership?

Membership may be lost in the event of:

  • Expulsion in accordance with the cooperative society’s by-laws
  • Death
  • Unsound mind
  • Voluntary withdrawal or resignation from your cooperative society
  • Collapse or dissolution of your cooperative society

15. What are the guiding principles of Ukombozi Cooperative?

The main principles of Ukombozi cooperative movement are:

  • Voluntary and open membership
  • Democratic member control
  • Members economic participation
  • Autonomy and independence
  • Education, training, and information
  • Cooperation and mutual support among the cooperatives
  • Concern for the community


1. For how long should I save in order to qualify for a loan?

After consistently saving for six months.

2. How is a loan application done?

A loan application must be done in writing on prescribed forms which must be fully filled. The applicant must attach all relevant documents.  The alteration will not be allowed.

3. What documentations are necessary while applying for a loan.

You need to fill in wholesomely a loan application form, attach a copy of your ID, current account statement.

4. What are the acceptable Securities for a loan?

  • Guarantors
  • Deposits in the SACCO
  • Collaterals (i.e Title Deed)

5. What is the role of a guarantor?

Guarantors are jointly and severally liable for the repayment of a loan in the event of the borrower’s default.

6. How many guarantors do i need to guarantee my loan?

You can have one or more but the loan MUST be fully Guaranteed.

7. How long do you take to process a loan?

This varies on the type of loan borrowed. The processing period for our long-term loans is after every 2 weeks, while the short-term loans are within  48 hours.

8. Who is eligible for Mobile Loans?

Mobile loans are available to all active members, and easily accessible via USSD code *346#.

9. Do I need to have security for the mobile loan?

No, you can easy apply by dialing *346#.

10. How do I make a loan repayment?

  1. USSD and Mobile Money kindly click here…  
  2. Bank Details kindly click here…  

11. Can one clear a loan in full before repayment is due?

Yes, that is allowed and does not attract an early clearance charge.


1. Who is eligible to benefit from the Benevolent fund?

Any member with an active deposits account

2. Who is covered under the benevolent benefits?

The principal member and the nuclear family.

3. How does a member add the benevolent beneficiaries?

The member must fill the benevolent application form which is available in our Downloads where the member can nominate anyone in their nuclear family. The form must be submitted to any of our branches.

4. How does does on make Benevolent contributions.

The contributions are done annually from the dividends paid.